REFUND POLICY

GENERAL

You can review the most current version of the Refund Policy at any time on this page. We reserve the right to update, change or replace any part of the Refund Policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

FAULTY OR INCORRECT ITEM

If you're looking to return a faulty or incorrect item, please get in touch with us so we can get this sorted for you.

We will offer a refund or exchange if the item is faulty or you receive an incorrect item and you advise us prior to wearing or using the item.

Where the item is faulty or where you receive an incorrect item you must notify us within 7 days of receiving your order.

To be eligible for a refund or exchange for a faulty or incorrect item, your item must be unused and in the same condition that you received it. Tags must remain intact and items must be unworn. Items must also be in the original packaging.

In the event that a refund is offered for a faulty or incorrect item we will refund you the amount you paid when you purchased the item. This includes sale items.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

All goods will be inspected on return.

The goods are your responsibility until they reach us, so make sure they’re packed up properly and can't get damaged on the way.

Return postage is the responsibility of the person returning the item and postage for the replacement may be applicable.

EXCEPTIONS

We do not offer a refund or exchange if you simply change your mind following a purchase.

Embroidered and Special Order Items (items ordered in from the United States) are not returnable.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment.

A re-stocking fee of $10 per item will be applied to all refunds (excluding faulty or incorrect items).

Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping (if applicable) will not be refunded.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at sales@scrubsupnicely.com.au.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, first send us an email at sales@scrubsupnicely.com.au.

You will be responsible for paying for your own shipping costs for returning your item.

Freight and handling for exchanges are as follows:

1-2 items $30

3-6 items $40

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

RETURNING AN ITEM

No returns will be accepted without prior approval. Please contact Scrubs Up Nicely prior to returning your item(s).

To Return an Item you must ensure the following:

1. Prior approval has been sought and accepted
2. The item is in NEW condition with Tags/ Labels still attached and in original packaging
3. You include the original invoice with payment details
4. You do not allow more than 7 days to lapse from receipt of your order
5. Return Postage is the Responsibility of the person returning the item.
   (Please Note: Refunds cannot be made on any Postage Charges)